These terms and conditions of trading are applicable for Pure Cleans Ltd.

RESIDENTIAL

Should we be unable to access any part of your property/premises due to locked gates etc, this will typically be charged at 75% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean.

To avoid this, please ensure safe access is available. Pure Cleans Ltd can hold a key and access codes for you in complete safety. We will not climb over locked gates and walls. If you would like Pure Cleans Ltd to hold a key or access codes please contact us. We have 7 years experience locally in commercial and domestic cleaning with references available upon request.

Exterior objects such as plant pots and garden furniture should be removed to a safe area. We are not responsible for damage if objects are not moved.

We will not be liable for leaks after cleaning. All cleaning will be carried to the highest quality standard subject to the condition of the conservatory or uPVC. i.e. some uPVC may de discoloured due to air pollution and sunlight and may not come back to the original colour.

We may also not be able to clean areas if it is deemed a health and safety hazard due to the degradation or poor quality of the conservatory or uPVC although this is very unusual, but we will clean it to the highest standards possible as we have an excellent reputation to protect.

During cleaning we may find that the conservatory/uPVC may need repair and we will report this to you.

We accept no liability for decorative bars coming loose or falling from the exterior of the glass, if these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust and rain.

If you wish to postpone our services once a date is agreed you must provide at least 48 hours’ notice before the scheduled date.
Failure to do so will result in a 50% charge.

COMMERCIAL

Our pure water systems work in all weathers, therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, including rain and temperatures down to minus 12 degrees and below, but excluding electrical storms, and heavy rain.

We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascias, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, open trickle vents, etc.

Should we be unable to access any part of your property/premises due to locked gates etc, this will typically be charged at 75% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean.

To avoid this, please ensure safe access is available. Pure Cleans Ltd can hold a key and access codes in complete safety. We will not climb over locked gates and walls. If you would like Pure Cleans Ltd to hold a key or access codes please contact us. We have 7 years experience locally in commercial cleaning with references available upon request.

Due to insurance liabilities, please remove obstacles stored alongside areas to be cleaned which may hinder cleaning of your site. If any other item we deem to restrict access to an area of your property/premises, we will be unable to clean it.

Full payment must be received within 14 days (commercial) of the invoice date and full payment is due on the day of cleaning (residential) unless otherwise agreed in advance.

If you fail to do this, your account and services may automatically be suspended until such time as the arrears have been settled.

For late payments, we will charge interest at 2.5% a month while the account remains unpaid. We require you to pay our expenses and legal costs incurred in obtaining payment on an indemnity basis. We reserve the right to charge you £5 for letters, £10 for legal notices, £20 for returned payments, and any third-party costs involved in tracing you, returned cheques, debt collection and legal action. We also reserve the right to pass unpaid accounts to a debt collector/solicitor for recovery/legal action, to whom we may assign the debt and all rights without restriction.

Should you dispute an outstanding invoice and claim to have made payment, the onus is on you to prove payment has arrived and been cleared. We cannot accept any liability for cheques that, postal orders or cash that has been lost in the post. We strongly advise against sending cash in the post.  

If you wish to postpone our services you must provide at least 48 hours’ notice before the next scheduled date. Failure to do so will result in a 50% charge.